Return, Refund and Exchange Policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

 

Returns & Exchanges Eligibility 

Returns or exchanges are accepted within 7 days of delivery, provided that: 

• The item is unused, unworn, and in its original condition

• All original tags, packaging, and labels are intact

• Proof of purchase is provided

For hygiene and quality reasons, we do not accept returns on items that have been worn, washed, altered, or damaged after delivery.

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How to Request a Return or Exchange

To initiate a return or exchange, please contact us via email or WhatsApp within 7 days of receiving your order. Once approved, return instructions will be shared with you.

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Return Shipping

Customers are responsible for return courier costs, unless the item received is incorrect or faulty. In such cases, we will arrange the return at no additional cost to you.

We recommend using a reliable courier service with tracking, as we cannot be held responsible for items lost in transit.

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Exchanges

Exchanges are subject to stock availability. Once we receive and inspect the returned item, your exchange will be processed and dispatched within 3-7 working days.

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Refunds

Refunds are issued once the returned item has been received and inspected. Approved refunds will be processed back to the original payment method within 5–7 working days. Please note that original delivery fees are non-refundable.

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Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 48 hours of delivery. Supporting images may be requested to help us resolve the matter quickly.

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Important Notes

• Delivery timeframes remain 2–3 working days once exchanges are approved

• All communication regarding returns, exchanges, and refunds will be done via email or WhatsApp

• We reserve the right to refuse returns that do not meet our policy requirements